FAQs
Here are the answers to the most frequently asked questions we receive from our viewers.
Can I watch the Hallmark Channel on my computer?
Hallmark Channel is available as a subscription television service throughout Australia, via Foxtel, Austar and Optus. You can use your computer to check out this website for what’s on, and what’s coming up.
I want to be an actor in one of Hallmark Channel's films
Hallmark movies are made in America, Europe and other locations, by a number of production companies. The Australian Hallmark Channel does not produce films.
I would like to get a copy of a film you've shown on the Hallmark Channel
The Hallmark Channel is a television channel. If you would like to purchase a copy of a movie it may be available at retail. You will need to contact the distributor directly for more information. The distributor may be found by searching for the film by name in a search engine or using a movie database such as www.imdb.com
Can I download movies?
A number of the movies on Hallmark Channel are available to purchase at DVD/Video retailers, but are not yet available to download.
I would like to get in touch with my favourite actor
To find the contact details for your favourite actor or director's fan club check out www.imdb.com. If you would like to get in touch with your favourite actors, contact their agent to find out the best way of doing so.
I have written a film which is perfect for the Hallmark Channel
The Hallmark Channel in Australia buys ready made films from Australian and other producers and distributors. You will need to contact the producers and distributors directly to submit any ideas or scripts.
I love the music from a certain film and would love to buy it
If you log onto www.imdb.com you should be able to find the information about the soundtrack of your favourite movie.
You have shown my favourite film and I would love to get some photos
All photos supplied on this web site are for viewing and promotional purposes. We would suggest that you contact the movie distributor for more details about purchasing these and other photos. .
I've missed a film. I want to watch my favourite film again. When will this be on?
Hallmark Channel schedules Encore screenings of movies on the day after they screen. Movies return to the schedule from time to time. If you click on the search button on this website and enter the movie title you will then be taken to the programme page which will give you scheduling information. If there isn't any forthcoming schedule date, this means we haven't scheduled it yet, or that the movie is no longer available to Hallmark Channel. Our programming information is available two months in advance so please keep checking the website for more details.
Why is a movie different to that advertised?
It is sometimes necessary to move a movie at short notice. In cases like this, please use the search button at the top of the web page to find the new schedule time for the movie.
I don't have the Hallmark Channel but would love to receive it. How is this possible?
The Hallmark Channel is available through Foxtel, Austar and Optus. The contact details for these subscription television providers are shown below. Please contact them directly.
Foxtel - www.foxtel.com.au - Ph: 133 999
Austar - www.austar.com.au - Ph: 132 432
Optus - www.optus.com.au - Ph: 133 345
I am having problem with viewing the Hallmark Channel
If you are experiencing transmission problems, please contact your provider, on the above numbers. They have customer service teams available 24 hours a day.
Why are you scheduling a movie so late in the evening?
Hallmark Channel recognises that some movies may be more suitable to be shown later in the evening, when family viewing is finished.
Who's who at the Hallmark Channel?
The Hallmark Channel is owned by NBC Universal. If you would like to find out more about the people who work for the Hallmark Channel, please log onto our corporate site at http://www.nbcuni.com/Global_Networks.
I have a complaint about your films
If you have a complaint about any of our programming please click onto the Contact Us section at the bottom of this web page. We appreciate your feedback and will endeavour to respond as soon as possible.
Why can I not find something on your website?
Programme information is missing from the website?
I cannot view the website properly
Why can't I download the schedule?
We try and provide the most up-to-date information possible. click onto the Contact Us section at the bottom of this web page if you have a specific query.
If you have any questions relating to this website please use the Contact Us button on the bottom of this web page.
I’m lost and looking for Hallmark in another country. Where can I find the correct site?
If you live in the USA please go to: www.hallmarkchannel.com
If you live anywhere else in the world please go to: www.hallmarkchannel.tv
Can I view Hallmark Channel in widescreen?
Hallmark Channel is not currently available in widescreen; however, we hope to offer this service in the future.
Do you support HD TV?
Hallmark Channel is not currently available in HDTV, however, we hope to offer this service in the future.